We know that having internet problems can be very frustrating. Here are some useful information to this regard :
The same infrastructure is used for both private (FIve.lu) and business (MIXvoip) customers. This is why we perfectly optimized our debugging and fault repair process so that if anything is wrong on your line, our technicians are doing everything to solve it as fast as possible.
Most of the internet problems you can have are not linked to the internet connection. Often you can debug a broken connection by restarting your router. Before getting too involved, check the physical connection: someone could have accidentally kicked the router or modem’s power cable out.
Should anything go wrong, just follow the guidelines below and the problem will be solved very fast.
How do I debug a broken connection ?
If you are on a bonding line (copper), follow these instructions :
If you are on a fiber line, follow these instructions :
Still have a problem ? Please send an e-mail to email@example.com with all your contact details, problem description and phone number and we will reach you.