Find the right setup
for your new
internet connection
If you already have
an internet connection
If you don’t have
an internet connection
MIGRATION
Only possible with the same technology (copper/copper or fibre/fibre).
NEW INSTALLATION
Modem installation
OR
Remote activation
MIGRATION
Only possible with the same technology (copper/copper or fibre/fibre).
NEW INSTALLATION
Modem installation
OR
Remote activation
Frequently asked questions
For a new internet installation, you have two options:
– Modem installation : a FIVE on-site technician will perform the installation at your premises.
– Remote activation: The preconfigured modem, must be connected on the planned day of activation. The modem can be sent by post (delivery fees apply) or picked up at our office.
FOR BOTH OPTIONS THE CABLING PREREQUISITES MUST BE MET.
You can check your availability here.
It is a new installation, subject to feasability. Please make sure to select the required option when ordering your new internet connection.
A cable is terminated if you see a connector or a plug at both ends. If it’s not the case you need to choose the cable termination option when ordering your new internet connection.
Your internal cabling is compliant if you have a terminated monomode fiber connection or a terminated CAT5 (preferably higher) copper cable from the POST arrival to the location where your modem should be installed.
Please also make sure to have 2 available power sockets.